You can get it touch with our Customer Care team anytime, using this form.
Our team operates Monday to Friday from 09:00 - 17:00 & Saturday from 10:00 - 13:00.
All requests are answered within 24 hours. In case you need immediate help for a trip whose departure is less than 24 hours, we recommend that you contact the airline company you are traveling with.
During Covid19, we are experiencing longer than usual response times. We appreciate your patience and understanding during this challenging time & we advise you to follow the below steps:
- Submit you requests through our contact form found here.
- If you have already submitted a request, one of our representatives will assist you the soonest possible.
- Our Response time is increased due to the load of requests, thus all inquiries are handled by priority, based on the travel date.
- The significant volume of received phone requests, increases processing time, therefore we strongly recommend to avoid it. Alternatively you can use online channels.